Slots / Sports
When you open an account with syukur99, we collect only what we need to keep your session running and your wallet secure. This policy tells you exactly what data we hold, how it connects to your account activity across Touch 'n Go eWallet, FPX, and DuitNow transactions, and what choices you have over that information at any time.
We collect personal data at the point you register, when you complete a deposit or withdrawal, and as your session moves between our sportsbook and casino lobby. The categories we hold include your account credentials, device identifiers for session continuity, and transaction records tied to your preferred payment method — whether that is Touch 'n Go eWallet, FPX online banking, or DuitNow transfers. We do not sell this data to third parties, and we do not share it outside what is needed to process your transactions or respond to a support request. Retention periods follow what is required under applicable law in the regions where access is permitted. Data stored in connection with your wallet activity is kept for as long as your account remains open, plus any period required for audit or dispute resolution. Where you access syukur99 from a region where local law governs data retention differently, those local requirements take precedence. If you close your account, we will retain only what we are legally required to keep and will delete the rest within a reasonable window. The full scope of data categories, legal bases, and retention schedules is available on request via our support channel.
Transaction records tied to Touch 'n Go eWallet deposits are logged against your account wallet and held for the retention period required by applicable financial regulation.
FPX transfer references are stored as part of your transaction history. These records are accessible in your account dashboard after login and can be queried through support.
DuitNow payment identifiers are recorded at the point of transaction. We do not store your full bank credentials — only the reference data needed to match the transfer to your account.
This privacy policy covers the data we collect and process directly through the syukur99 platform. It applies to account registration, session activity, wallet transactions, and support interactions. It does not cover what third-party services — including payment processors or game content providers — do with data on their own systems once a transaction leaves our platform. Each of those services operates under its own privacy terms.
All data collected when you register, log in, or update your account details falls within this policy. This includes email address, device fingerprint for session continuity, and login timestamps.
Deposit and withdrawal records across Touch 'n Go eWallet, FPX, and DuitNow are governed by this policy on our side. The payment processor's own policy covers their handling of the same transaction.
Browsing behaviour within the lobby — which game categories you open, how long a session runs, which device you use — is recorded for session continuity and account security purposes under this policy.
Game content providers, payment gateways, and analytics tools that operate under separate contractual arrangements are outside this policy's scope. We name those relationships in the full data register available on request.
You have practical choices over how your data is held and used. You can ask us to show you what personal information we hold on your account, correct any detail that is inaccurate, or raise a question about how a specific piece of data is being used. These requests are handled through our support channel — the same one you would use for account or wallet queries. Where local law in your region grants additional rights — such as the right to restrict processing or to receive a portable copy of your data — those rights apply to the extent permitted by that law. Requests are typically acknowledged within a few business days; resolution time depends on the nature of the request. We will not charge for a reasonable access or correction request. If a request is complex or repetitive, we may ask for clarification before proceeding.
Send a data access request through our support channel. Specify which category of record you want — account details, transaction history, or session logs — and we will respond with what we hold.
Log in and navigate to your account settings page to update most personal details directly. For fields that cannot be edited in-app, contact support with the correction you need.
If you have a question about why a specific record exists or how it is being used, reach out through the live chat or email channel listed in the Support section of this page.
Where permitted by the law applicable in your region, you may ask us to delete your personal data. Submit the request through support. We will confirm what can be deleted and what we are legally required to retain.
Privacy and data queries go through the same support routes as account and wallet help. Use the channel that fits the urgency of your request — live chat for a quick clarification, email if you are sending documentation alongside a formal request.
Start a chat from any page on the syukur99 site. State that your query is about a data or privacy matter so the agent can route it correctly.
Send formal data requests — access, correction, deletion — by email. Include your registered account email and the specific data category your request concerns.
The current state of your account data preferences and linked payment methods is shown in your account dashboard after login. Start there for self-service corrections before contacting support.
Account security and data integrity sit at the centre of how syukur99 operates. Sessions are tied to device identifiers so that your account does not travel across an unrecognised device without verification. Wallet records — including those connected to FPX and Touch 'n Go eWallet transactions — are stored with access controls that limit which internal processes can read them. We use cookies to maintain session state and to keep your lobby position consistent across a browser refresh; you can manage cookie preferences through your browser settings at any time. Data retention is reviewed periodically, and records that no longer serve a legitimate purpose are scheduled for deletion.
We use session cookies to keep your account active while you move between the sportsbook and casino lobby. No personally identifying data is stored in the cookie itself — only a session token that points back to your secured account record.
Transaction references from Touch 'n Go eWallet, DuitNow, and FPX are stored in isolated records with restricted internal access. We do not retain full card numbers or banking credentials on our servers.
We keep data for as long as your account is active and for the period required by applicable law after closure. Once that window passes, records are scheduled for deletion. You can ask what retention period applies to a specific data category.
When this policy changes in a way that affects your rights, we will notify you through the contact method on your account. The date of the most recent update is shown at the bottom of this page. Continued account use after notification constitutes acceptance.
The questions below cover what we get asked most often about data, account records, and privacy rights on syukur99.
We collect your registered email address, the device identifier used at sign-up, and the account details you provide during registration. Once you make a deposit, transaction references from Touch 'n Go eWallet, FPX, or DuitNow are added to your account record. We collect only what is needed to operate and secure your account.
Yes. Send a data access request through our live chat or email support channel. Tell us which category of record you want — account details, transaction history, or session logs — and we will provide what we hold on your account, subject to any legal restrictions that apply in your region.
Most details can be updated directly from the account settings page after you log in. For fields that are locked in the interface — such as your registered email — contact support with the specific correction. We will verify your identity and make the change, or explain why a particular field cannot be altered.
We share data only where it is necessary to process your transaction or fulfil a legal obligation. Payment processors handling Touch 'n Go eWallet, FPX, or DuitNow transactions receive the reference data needed to match your deposit or withdrawal. We do not sell personal data. Third parties operate under their own privacy terms for the data they receive.
We keep the data categories required by applicable financial and regulatory law in the regions where access is permitted. Records no longer needed for a legal purpose are scheduled for deletion after your account closes. You can ask our support team which retention period applies to a specific category of your data.
Submit a deletion request through the email support channel listed on this page. Include your registered account email and the data category you want removed. We will confirm what can be deleted immediately and what we are required to retain, along with the timeline for completing the deletion.